Shipping policy

Processing Time

Orders are processed within 1–3 business days of payment confirmation. You'll receive a shipping confirmation email with your tracking number once dispatched.

Delivery Times

Standard UK delivery typically takes 1–3 weeks from dispatch. This is a tracked service — your tracking link will be emailed to you.

Shipping Costs

UK: Free tracked delivery on all orders — no minimum spend.
International: A flat £9.99 rate applies, or free on orders over £45.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Use it to follow your parcel's journey in real time.

Delayed Orders

If your order hasn't arrived within 20 business days of your shipping confirmation, please contact us at support@cordnest.co and we'll investigate immediately.

Address Changes

Need to change your delivery address? Email us at support@cordnest.co as soon as possible. We'll do our best to update it before dispatch — we cannot guarantee changes once the order has shipped.

Customs & Import Duties

For international orders, customs fees and import duties may apply depending on your country's regulations. These charges are the buyer's responsibility and are not included in your order total.

Questions?

Email us at support@cordnest.co — we respond within 1 business day.