Refund policy
Our Promise
Changed your mind? Not a problem. We offer no-hassle returns — no questions asked. Just let us know within 30 days and we’ll sort it.
Returns Window
You have 30 days from the date you receive your order to request a return or exchange.
To be eligible for a return, items should be in their original condition and unused. Original packaging should be included where still available.
How to Start a Return
Email us at support@cordnest.co with your order number, the item(s) you'd like to return, and the reason for your return. No lengthy forms, no interrogation — we’ll reply within 1 business day with simple return instructions.
Refunds
Once we receive and inspect your return, we’ll process your refund within 5–7 business days back to your original payment method. You’ll get a confirmation email when it’s done.
Your bank may take a further 3–5 business days to post the refund to your account.
Damaged or Incorrect Items
If your item arrived damaged, faulty, or not as described, we’ll cover the return cost and either send a replacement or issue a full refund — your choice. Email support@cordnest.co with a photo and your order number.
Items We Can’t Accept Back
- Returns requested more than 30 days after delivery
- Items showing clear signs of use or customer-caused damage
Exchanges
Want a different colour or size? Just email support@cordnest.co with your order number and what you’d like instead.
Return Shipping Costs
For change-of-mind returns, return postage is the customer’s responsibility. For faulty or incorrect items, we provide a prepaid return label.
Questions?
Email us at support@cordnest.co — we respond within 1 business day.
EU Right of Withdrawal
If you are based in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Consumer Rights Directive 2011/83/EU.
Withdrawal period: 14 days from the date you (or a third party nominated by you) receive the last item in your order. If the withdrawal deadline falls on a weekend or public holiday, it is extended to the next business day.
How to withdraw: Contact us at support@cordnest.co with your order number and a clear statement of your decision to withdraw. You may use the EU model withdrawal form, but it is not obligatory.
Cancellations: You may cancel your order at any time before it is fulfilled by contacting us at support@cordnest.co.
Return of goods: You must send back the goods within 14 days of notifying us of your withdrawal. We will cover the cost of return shipping for EU customers.
Refund: We will reimburse all payments received from you, including the cost of delivery (except for any extra costs arising from your choice of a delivery type other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day we receive your returned goods. We will use the same means of payment as you used for the initial transaction.